Welcome to our internal status page, where we monitor all services critical to our e-commerce infrastructure. This page provides real-time updates on service performance, outages, and scheduled maintenance. If you experience any issues, please report them on this page, and subscribe to notifications to stay informed about any changes or disruptions.
Identified - We have identified an issue that prevents customers from searching for some orders using the Global Search engine. We are working to release a fix for this anomaly. Jan 20, 2026 - 09:13 CET
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Monitoring - A fix has been implemented and we are monitoring the results. Jan 21, 2026 - 13:11 CET
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Update - Standard Bank EFT payments on both systems are available though degraded. Nov 27, 2025 - 10:00 SAST
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Update - We continue to see that a subset of customers experience "Service temporarily unavailable" errors intermittently on some Constituent and Gift tiles using SKY API, as well as in some SKY API apps. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are working to resolve these errors for you as quickly as possible. We expect the next communication to be out on 1/23/26 at 9:30AM EST. Please continue to reference this page for updates. Jan 22, 2026 - 14:45 EST
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